PRIVACY POLICY

Last updated: 01/11/24

At SOS (Synergy Optimal Solutions), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

  • Personal Information: We collect personal details such as your name, address, phone number, email address, and date of birth when you contact us, make an inquiry, or receive services.

  • Health Information: As part of providing our allied health services, we may collect sensitive health information including medical history, treatment plans, and care preferences.

  • Payment Information: When processing payments for our services, we may collect billing details, credit card information, or bank account details.

2. How We Collect Your Information

  • We collect information directly from you when you complete a form, contact us by phone or email, or engage with our website.

  • Information may also be collected from third-party healthcare providers, with your consent, to ensure continuity of care.

3. Why We Collect Your Information

  • To provide tailored allied health services that meet your individual needs.

  • To communicate with you regarding your treatment, appointment reminders, and service updates.

  • To manage bookings, handle billing, and process payments.

  • To comply with legal and regulatory requirements for the provision of healthcare services.

4. How We Use Your Information

  • We use your information to create personalised care plans, monitor your progress, and coordinate care with other healthcare professionals when required.

  • Your contact information is used to schedule appointments, send reminders, and respond to inquiries.

  • Billing details are used solely for payment processing purposes.

5. How We Store and Protect Your Information

  • We take reasonable steps to protect your personal and health information from unauthorised access, misuse, or loss.

  • Your information is stored securely in our electronic health records system, which has restricted access to authorised personnel only.

  • Any physical records are stored in secure locations with access limited to relevant staff members.

6. Disclosure of Your Information

  • We may share your information with other healthcare providers (e.g., GPs, specialists) to ensure continuity of care, but only with your consent.

  • We do not sell, trade, or rent your personal information to third parties for marketing purposes.

  • Information may be disclosed if required by law, such as in response to a court order or subpoena.

7. Your Rights

  • You have the right to access, update, or request the correction of your personal information.

  • You may also request the deletion of your information, subject to legal and regulatory requirements.

  • To exercise these rights or if you have any questions about our privacy practices, please contact us using the details provided below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Synergy Optimal Solutions (SOS)
Email: info@sosah.com.au
Phone: 03-8828 7188
Address: 4 Watts, Box Hill, VIC 3128

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Your trust is important to us, and we are committed to keeping your information safe and secure.